SERVICE POLICY

OEM

We offer OEM service to our clients.

The process are like this :

A. clients send us the details of the requested product.

B. our engineers check the details and give solutions and we confirm with clients for all the details.

C. after getting confirmation from clietns, we make samples to clients for sample confirmation.

D. after getting sample confirmation, clients pay us and we begin to produce the order.

E. we send the order to clients. 

 

After Sale Service

1. Year warranty: led strip, led modules

2. Years warranty: led wall washer, led downlight, led tube light, led bulbs, spotlight, inground light, underwater light, cnotroller,

3. Years warranty: led panel light, drivers, street light, tunnel light.

We offer free replacements or spare parts for any product with quality product with the warranty time.

Exceptions:    product that has been modified by the user; product was not installed or maintained according to manual or specification accompanied; product was subject to unusuall physical or electrial stress, misuse, or negligence;  product defect was not related to TOPATOM International Co., Ltd product functionanlity, including third-part modifications; operation voltage does not match products' specifications;  wiring in the wrong way and destroy the lights;  unusual condition such as unusal temperature or moisture, terrible environment.   Other damages caused after receipt of product by user



Customer Service 

Presale Service:

1. offer datasheet, testing data, certificates for products

2. installation details, package design, lable

3. OEM serive

Aftersale Service:

1. any question about installation

2. quality problem solutions

 

Customized Service

As a professional led lighting supplier, we can offer customized service:

A. customized package and lable

B. customized lights, drivers, controller and other accessoreis

We have successful experience for doing customized service, please feel free to contact us if you have any demand. 

 

Packaging Service

Common package:

Plastic bag with carton box

We offer special package design and OEM service with customer's design.